Professional Degree in Information Technology
Project Management (DPM102)
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IT Service Management (BIS104)
IT Service Management (BIS104) prepares you to deliver efficient, business-aligned IT services using globally recognized ITIL practices. Whether you're managing service requests, handling incidents, or planning for change, this course builds a solid foundation in service strategy, design, and continual improvement.
You’ll go beyond theory — with real-world service operation labs, incident and problem management simulations, change control exercises, and ITIL framework implementation tasks — equipping you with the practical skills to ensure reliable and effective IT service delivery in any organization.
Learn the fundamentals of ITSM and how ITIL structures service delivery.
Learn the fundamentals of ITSM and how ITIL structures service delivery.
Explore ITIL’s service lifecycle and value-focused approach.
Explore ITIL’s service lifecycle and value-focused approach.
Understand how IT aligns with business goals through relationship building.
Understand how IT aligns with business goals through relationship building.
Plan IT services for uptime, capacity, and disaster resilience.
Plan IT services for uptime, capacity, and disaster resilience.
Manage system updates and changes with minimal disruption.
Manage system updates and changes with minimal disruption.
Identify, assess, and prioritize security risks using best practices.
Identify, assess, and prioritize security risks using best practices.
Ensure IT services support and drive business success.
Ensure IT services support and drive business success.
Control and maintain IT assets throughout their lifecycle.
Control and maintain IT assets throughout their lifecycle.
Students engage in real-world IT service scenarios — from logging incidents and managing service requests to planning changes and configuring monitoring tools. These hands-on sessions capture learners applying ITIL best practices, analyzing service performance metrics, mapping IT assets, and simulating business continuity planning. Every activity showcases practical ITSM skills in action, turning theory into operational excellence.
