Add NFC Touch n Go Card in TNG eWallet | Easy Setup Guide

Q: Card Not Detected

✅ Ensure NFC is Enabled: Verify that your smartphone's NFC feature is turned on. ✅ Positioning the Card: Place the NFC TNG card directly at the back of your phone, aligning it with the NFC sensor. ✅ Remove Obstructions: Take off any phone cases or covers that might interfere with the NFC signal. ✅ Device Compatibility: Confirm that your device supports NFC functionality.

Q: Reload Button is Greyed Out

✅ App Version: Ensure that your TNG eWallet app is updated to version 1.7.72 or later. ✅ Device Support: Check if your device model supports NFC and meets the minimum operating system requirements. ✅ Follow Prompts: Carefully follow the on-screen instructions during the reload process.

Q: Activation Issues

✅ Correct Account: Make sure you're using the same TNG eWallet account that was used to apply for the card, as the card is non-transferable. ✅ Activation Code: If scanning the QR code doesn't work, try entering the 4-digit activation code provided in the welcome letter. ✅ Missing Activation Code: If you've misplaced the activation code, contact TNG support via the T@ngo Live Chat in the app or submit a request through their Careline Webform.

Q: Reload Errors

✅ Sufficient Balance: Ensure your TNG eWallet has enough balance before attempting a reload. ✅ Follow Instructions: Adhere strictly to the instruction prompts displayed in the TNG eWallet during the reload process. ✅ Persistent Issues: If problems persist, reach out to TNG customer support via the T@ngo Live Chat or their Careline Webform.

Home / Tech Tips & Tricks / Add NFC Touch ‘n Go Card

Introduction

How to Add NFC Touch ‘n Go Card in TNG eWallet – Full Guide

The enhanced Touch ‘n Go (TNG) card with NFC is here! With the new TNG eWallet NFC feature, you no longer need to find a reload counter. Everything can be done directly on your smartphone.

In this article, we’ll guide you through the steps on how to add your NFC Touch ‘n Go card to TNG eWallet and enjoy seamless digital convenience.

Requirements Before You Start

Supported Devices & App Version

Before proceeding, make sure:

✅ You have the new Enhanced Touch ‘n Go card (with NFC).

✅ Your phone supports NFC and is NFC-enabled.

✅ You have the latest version of the TNG eWallet app installed.

Step-by-Step Guide

Add Your NFC TNG Card

Follow these simple steps to add your card:

1️⃣ Launch the TNG eWallet app on your phone.
2️⃣ Tap on “TNG Card” in the main menu.
3️⃣ Tap on “Add Card”.
4️⃣ Place the NFC card at the back of your phone (usually near the camera).
5️⃣ Wait for the app to detect the card.
6️⃣ Once detected, you will see the card number and option to name your card.
7️⃣ Tap “Confirm” to add it.

✅ Success! You’ve now added your NFC Touch ‘n Go card.

What Can You Do After Adding the Card?

Track Balance & History Instantly

✅ Instantly check your card balance.

✅ Reload directly via your TNG eWallet using your linked bank or DuitNow.

✅ View transaction history.

✅ Enjoy cashless travel and payments with faster reload access.

Troubleshooting Common Issues

Still Having Problems? Try This Fix

Card Not Detected

✅ Ensure NFC is Enabled: Verify that your smartphone's NFC feature is turned on.
✅ Positioning the Card: Place the NFC TNG card directly at the back of your phone, aligning it with the NFC sensor.
✅ Remove Obstructions: Take off any phone cases or covers that might interfere with the NFC signal.
✅ Device Compatibility: Confirm that your device supports NFC functionality.

Reload Button is Greyed Out

✅ App Version: Ensure that your TNG eWallet app is updated to version 1.7.72 or later.
✅ Device Support: Check if your device model supports NFC and meets the minimum operating system requirements.
✅ Follow Prompts: Carefully follow the on-screen instructions during the reload process.

Activation Issues

✅ Correct Account: Make sure you're using the same TNG eWallet account that was used to apply for the card, as the card is non-transferable.
✅ Activation Code: If scanning the QR code doesn't work, try entering the 4-digit activation code provided in the welcome letter.
✅ Missing Activation Code: If you've misplaced the activation code, contact TNG support via the T@ngo Live Chat in the app or submit a request through their Careline Webform.

Reload Errors

✅ Sufficient Balance: Ensure your TNG eWallet has enough balance before attempting a reload.
✅ Follow Instructions: Adhere strictly to the instruction prompts displayed in the TNG eWallet during the reload process.
✅ Persistent Issues: If problems persist, reach out to TNG customer support via the T@ngo Live Chat or their Careline Webform.

Conclusion

Final Thoughts & Next Steps

Adding your NFC-enabled Touch ‘n Go card to TNG eWallet is fast, easy, and makes your life easier with digital access to top-ups and balance tracking. This is the future of cashless payments in Malaysia!

Need more Tech Tips? Check out more Tech Tips & Tricks episodes for practical tech guidance!

Frequently Asked Questions (FAQ)

Your NFC TNG Card Questions, Answered

Can I link multiple NFC TNG cards to my TNG eWallet?

✅ Yes, you can link multiple enhanced NFC TNG cards to your TNG eWallet.

Is there a fee for reloading the NFC TNG card via the eWallet?

❌ No, reloading your NFC TNG card through the TNG eWallet is free of charge.

Can I transfer the balance from my old TNG card to the new NFC-enabled card?

🔹Currently, balance transfers between old TNG cards and the new NFC-enabled cards are not supported.

What should I do if my NFC TNG card is lost or stolen?

✅ Immediately report the loss to TNG customer support via the T@ngo Live Chat in the app or through their Careline Webform to prevent unauthorized use.

How can I check the balance on my NFC TNG card?

✅ You can check your card balance directly through the TNG eWallet app by selecting the linked card.

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Help Others Use NFC TNG Cards Smarter!

Found this step-by-step guide helpful? Share it with fellow Malaysians so they too can easily add their NFC-enabled Touch ‘n Go card to the TNG eWallet for fast top-ups, seamless payments, and accurate balance checks.