Professional Diploma in IT Support
Final Project (DFP108)
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IT Support Etiquette and Communication (DEC107) equips you with the professional communication skills and service mindset essential for success in frontline IT roles. From handling technical inquiries to managing frustrated users, this course focuses on real-world interactions that support technicians face daily.
You’ll develop critical soft skills through role-playing scenarios, incident response simulations, email and ticket communication exercises, and best-practice service etiquette — empowering you to deliver clear, courteous, and effective IT support in any environment.
Master professional communication skills to handle users, tickets, and support scenarios with confidence.
Master professional communication skills to handle users, tickets, and support scenarios with confidence.
Understand and apply a proven framework to deliver outstanding IT support experiences.
Understand and apply a proven framework to deliver outstanding IT support experiences.
Watch real-world support situations and learn how experts manage technical issues and user expectations.
Watch real-world support situations and learn how experts manage technical issues and user expectations.
Put your skills to the test in a hands-on support simulation that mirrors real workplace challenges.
Put your skills to the test in a hands-on support simulation that mirrors real workplace challenges.
Students engage in real-life IT support scenarios, from role-playing user interactions to documenting support tickets and solving hardware issues on the bench. Photos capture moments of active collaboration, hardware repairs, and communication practice — highlighting how learners build both technical skills and service confidence through immersive, hands-on experience.
