Professional Diploma in IT Support
Final Project (DFP108)
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OS Troubleshooting and Configuration (DOT103) prepares you to tackle real-world operating system issues with confidence. Whether you're supporting users, managing systems, or aiming for a role in IT support, this course dives deep into diagnosing and resolving OS-level problems across Windows and Linux platforms.
You’ll go beyond theory — with live troubleshooting labs, system recovery simulations, command-line practice, and realistic configuration tasks — building the critical skills needed for frontline IT support roles.
Learn OS basics across platforms and set up your first virtual machine with VirtualBox.
Learn OS basics across platforms and set up your first virtual machine with VirtualBox.
Create bootable media, install Windows 10, and explore key features.
Create bootable media, install Windows 10, and explore key features.
Install Windows 11 with multiboot tools and compare it to Windows 10.
Install Windows 11 with multiboot tools and compare it to Windows 10.
Install drivers, apply updates, and manage system applications.
Install drivers, apply updates, and manage system applications.
Set up user accounts, passwords, and manage disk quotas.
Set up user accounts, passwords, and manage disk quotas.
Control services, manage tasks, and configure power and memory settings.
Control services, manage tasks, and configure power and memory settings.
Work with the Windows registry and system-level settings.
Work with the Windows registry and system-level settings.
Practice basic DOS commands for file and system management.
Practice basic DOS commands for file and system management.
Install Ubuntu and explore the GNOME interface and features.
Install Ubuntu and explore the GNOME interface and features.
Use terminal commands for file management and user control.
Use terminal commands for file management and user control.
Partition disks, format volumes, and understand MBR vs GPT.
Partition disks, format volumes, and understand MBR vs GPT.
Apply system security and maintenance best practices.
Apply system security and maintenance best practices.
Diagnose and fix OS issues using built-in tools and safe mode.
Diagnose and fix OS issues using built-in tools and safe mode.
Use HirenBootCD for password reset and system recovery tasks.
Use HirenBootCD for password reset and system recovery tasks.
Students gain hands-on experience with real OS environments — installing Windows and Linux, managing user settings, formatting drives, and using tools like HirenBootCD. From fixing boot issues to mastering command-line operations, each session builds practical troubleshooting skills for real IT scenarios.
